It’s another episode of the Harpoon Pest Solutions Pest Control Podcast with your host Mike Stewart and the pest expert Quincy Jones at harpoonpestsolutions.com. Now, today’s question is very relevant to today, where this is May of 2020. We’re hopefully on the downside of the coronavirus, COVID-19 pandemic. And one of the biggest concerns of homeowners, really all over the world, but especially in the Philadelphia area where Quincy works, is that pest control is an essential service. It has been the whole time and it will continue to be, and it’s actually being more of an essential service because of the increase of all kinds of pests and vermin that are attacking people’s homes out of survival. And then more importantly, people are home and they’re seeing problems that that maybe they’ve ignored for quite some time.
So when you need pest services, Quincy, how effective and how safe is just doing external pest control? Because I know folks really are nervous about having anyone come in their home for fear of the COVID-19. Can you effectively take care of my home and can you safely take care of my home from the outside or from exterior pest service?
Right. So that is exactly what we’ve been able to do. To my surprise, and I’m kind of a old school pest control guy. I’ve always been … from the very beginning learn how to come inside and attack problems where they are. But what I’ve learned through this crisis is that exterior pest control service is very effective. It’s highly effective. There have been several of our customers who have requested service, even some new customers that have requested service. And because of the current pandemic, we’ve limited the amount of homes that we actually go inside. So we’ll only go inside if there’s an extreme need to go inside. So everything else we’ve been doing from the outside with some fabulous products that we’ve been using. And to my surprise, the results have been outstanding.
So we’ve been getting calls for everything from … a lot of ant calls this time of year, ants, bees, and even rodents. But to be able to effectively and safely use certain products around the exterior of a home, and then for two weeks or so to pass and then to have feedback from customers to tell us their results, it’s been extremely satisfying to know that we can actually give a full service to a customer for most all our house general household pests and see satisfying results. So it’s been working out for us.
Well, it’s sad that it took a pandemic, but now you discovered that you can effectively take care of a person’s home and get results and not have to go inside. But let’s say there’s a situation today that you have to go inside. What precautions do you and your techs take to protect the homeowner’s health and protect your own health if you did have to go inside? Are you going inside even though we’ve proven that it’s effective that you don’t have to in most cases?
Good question. So yes, we are going inside because there are some situations where you just have to go inside and address the problem. And we’ve had some of those issues come up where we just had to go inside. So what we’ve been doing is this. We’ve been making the customer aware of the steps that we’re taking specifically. We’ve been telling them exactly what to expect when our technician arrives. We take the initiative first and foremost to protect ourselves, and that means wearing a N95 mask and making sure that we have our hands covered with gloves and appropriate coverings on our feet. And we’ve also taken steps to make sure that our equipment and our tools are being sanitized between each visit. Those are the steps that we’re taking before we enter inside of a home.
Now, on the other side of that is that we we normally ask or request a customer to make sure that we practice some social distancing while we’re there. And we also ask, if possible, if everyone in the home would be willing to wear some type of protective covering over their face while we actually perform a service. We come in, we address the problem. We take care of it. And then on our way out, we’ll use a sanitizing agent to just basically sanitize the areas, anything that we touched, for any reason we need to touch a door knobs or light switches or any of the appliances. Maybe we had to pull the stove out just to seal up a hole behind the stove if there was a rodent issue. Then we’d want to make sure that we sanitized and cleaned the stove down and stuff like that. Those are just some of the small things that we’re doing to make sure that we are protecting our customers first and then we want to make sure that we’re protecting ourselves.
Well, that’s great to know that it sounds like that for the most requests you can stay completely exterior, which is the fact that we’ve proven that it’s effective and safer to stay in the exterior pest control. But however, you are taking the steps to protect your techs and the homeowners when the only other alternative is going inside. So Harpoon Pest Solutions in the Philadelphia area is the people to call when you have a problem, no matter what it is. They will effectively and safely choose the option that protects you and your home and your family. And be sure to let folks know that when you want to know more about how Harpoon Pest Solutions and Quincy Jones takes care of your problems, subscribe to this podcast in Apple and Google and Spotify. We’re everywhere that you can get podcasts. And it’s these quick helpful tips will let you know that it’s a wise decision to go to harpoonpestsolutions.com and call Quincy and the team and have them take care of your pest problems in Philadelphia. And until next time, this is Mike Stewart for The Harpoon Pest Solution Podcast.